Refund policy
Type of Products and Services: Frip Vintage offers second-hand, vintage, and overstock clothing.
Return Period: Customers can request a return within 30 days of receiving their order.
Return Conditions: To be eligible for a return, the garment must meet the following conditions:
- The customer must initiate the return within 30 days from the date of receipt.
- The garment must be in the same condition as when originally shipped.
- For overstock products, the garment must have its original tags intact.
Return Procedure: To initiate a return, the customer should follow these steps:
- Contact fripvintage1969@gmail.com to inform about the return.
- Provide the order number, item details for the return, and the reason for the return.
Refund Options: We offer the following refund options for approved returns:
- Full refund of the purchase value.
- Store credit for future purchases.
- Exchange for another available product in the store.
Costs and Responsibilities: The return shipping costs will be covered by Frip Vintage.
Exceptions: The following situations and products are not eligible for return:
- Customized products.
- Products on sale or promotional items, including discounted products, 2-for-1 offers, and others.
Return Policy for Damaged or Defective Products: At Frip Vintage, we take precautions to describe any defects that second-hand and vintage items may have. In case a product arrives damaged or defective, it will be handled in the same manner as any other return.
Refund Processing Time: Refunds will be processed within 1 to 15 business days after receiving and inspecting the returned product.
Language and Format: This return policy will be available in the Spanish language and will be presented on the Frip Vintage website.